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DATA PROTECTION & SECURITY

Privacy Policy

Learn how Skyhostr collects, protects, and handles your personal information with strict security and confidentiality.

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Privacy Policy

1. Introduction & Commitment

At Skyhostr, accessible from index.php and our billing portal, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by Skyhostr and how we use it.

We are committed to maintaining the confidentiality, integrity, and security of your personal information.

2. Information We Collect

When you register an account, order hosting services, or submit a support inquiry, we may collect the following personal details:

  • Identity Data: Full Name, Company Name, and Account Username.
  • Contact Details: Email Address, Phone Number / WhatsApp Number, and Billing Address.
  • Technical Data: IP Address, Browser Type, Operating System, and Account Login Logs.
  • Transaction Data: Invoice Records, Transaction IDs, and Order Details.

3. How We Use Your Information

We use the collected information solely for legitimate business and hosting service operations, including:

  • Provisioning and instantly activating your Web Hosting, Reseller, VPS, or Server accounts.
  • Processing payment invoices and billing renewals.
  • Providing customer support via WhatsApp, Email, and Ticket system.
  • Sending essential account notices, security updates, and service maintenance announcements.
  • Preventing fraudulent activities, DDoS attacks, and unauthorized server access.

4. Strict No-Data Sharing Policy

We do not sell, trade, rent, or lease your personal information to third parties or marketing agencies under any circumstances.

Your information is disclosed only to secure payment processors (such as bKash, Nagad, Bank Gateways) strictly for processing transaction authorizations securely.

5. Cookies & Session Storage

Skyhostr uses essential cookies on our client area portal (`client.skyhostr.com`) to manage active user sessions, maintain login state, and remember your currency preferences (BDT / USDT). Cookies are not used for tracking or advertising purposes.

6. Data Security Measures

We implement industry-standard 256-bit SSL encryption across our website and client portal to protect data transmitted between your browser and our servers. Passwords stored in our billing database are encrypted using modern cryptographic algorithms.

7. Managing Your Personal Data

You can review, update, or correct your account details at any time by logging into your client portal at https://client.skyhostr.com.

If you have any questions regarding this Privacy Policy, please contact our support team on WhatsApp at +8801777811418.